Refund Policy

Refund rules for WebifyMyShop subscriptions

This page applies to WebifyMyShop core subscription payments. It does not automatically promise refunds for website sales made by store owners.

No refund for subscription fees

WebifyMyShop subscription payments are generally non-refundable once a payment is submitted and approved for a valid subscription period.

This includes change of mind, unused time, low activity, delayed website use, partial month use, or a decision to stop using the platform before the paid period ends.

When we may refund

We may refund a payment when the issue is clearly a platform billing mistake, including:

Duplicate transaction: the same subscription charge was paid more than once for the same period.

Mistaken excess payment: the amount paid is higher than the amount that was actually requested and verified by WebifyMyShop.

How review works

Refund review may require transaction reference, payment source, account details, and internal billing verification. WebifyMyShop may decline a refund if the payment was correctly due and correctly applied.

If a refund is approved, it will usually be returned through a reasonable payment route available to WebifyMyShop at that time.

Store-owner sales are different

This refund policy does not make WebifyMyShop responsible for refunds on products or services sold by customer websites. Store owners remain responsible for their own customer-facing return, refund, and fulfilment policies unless a separate written agreement says otherwise.

Contact

If you believe you made a duplicate or excess payment, contact help@webifymyshop.com with the payment details and transaction reference.