How WebifyMyShop collects, uses, and protects information

This policy explains what information WebifyMyShop collects across the core platform and connected websites, why it is collected, how consent is used, and how data is handled for Bangladesh-facing users.

Who this policy covers

This policy covers WebifyMyShop core services, customer dashboards, operations tools, managed websites, payment-review flows, support channels, and platform-run features connected to customer websites.

It applies to store owners, managers, website visitors, account holders, and customers placing orders through websites powered by WebifyMyShop.

Information we collect

Account and identity information: name, email address, phone number, login details, language choice, verification status, and account security data.

Store and business information: store name, brand assets, category choices, website configuration, content, theme choice, add-on usage, custom-domain setup, and store-management settings.

Order and customer information: customer names, delivery details, contact details, order items, quantities, order value, checkout progress, and order status history needed to operate websites and fulfil orders.

Payment review information: submitted payment amount, billing plan, bKash number, transaction reference, payment notes, receipt records, review status, approval time, and related billing history.

Technical and device information: IP address, browser type, operating system, device type, referral source, page path, request status, user agent, session identifiers, and site-performance or error context.

Activity and product-usage information: page visits, clicks, button presses, section navigation, tab changes, route changes, product views, cart activity, checkout milestones, search activity, attribution details, and engagement timing based on active, idle, and background page state.

Support and bug-report information: reported issue details, screenshots or attachments when provided, recent related activity, page context, technical logs, and operational notes used to investigate issues.

Cookie and browser-storage information: consent choices, visitor identifiers, session identifiers, attribution values, preference choices, and website experience state such as recently viewed items where enabled.

For clarity, the information we collect does not rely on a hidden catch-all bucket: the items above are the categories we intentionally collect, store, or process through normal platform use, payment review, website operation, analytics, support, and security workflows.

How we collect it

We collect information directly from forms, account actions, payment submissions, order flow, website use, cookies, browser storage, API calls, operational review, and support contact.

Some information is collected automatically to keep the service working, keep websites secure, trace issues, understand product usage, and improve conversion or usability.

Why we use it

We use information to provide and secure accounts, launch and host websites, process store operations, review payments, manage subscriptions and add-ons, send system emails, operate website features, support analytics, detect abuse, investigate bugs, and improve product decisions.

We may also use aggregated or de-identified usage information to improve themes, add-ons, onboarding, website performance, and the effectiveness of consent-based targeted advertising or campaign measurement where marketing tracking is enabled.

Cookies, consent, and tracking

Necessary cookies and storage are used to keep the platform and websites working, maintain sign-in, security, cart state, required sessions, and essential service behavior.

Preference, analytics, and marketing cookies are only used when the visitor gives consent through the cookie settings flow.

When analytics consent is given, WebifyMyShop may track page visits, clicks, product views, add-to-cart actions, checkout flow, attribution data, and related engagement signals. When marketing consent is given, marketing-oriented tracking and campaign support may also be enabled where configured.

Who receives the information

Information may be accessed by WebifyMyShop operations staff, authorised store owners, authorised store managers, infrastructure providers, email delivery services, storage providers, payment-review staff, and technical service providers that help run the platform.

Store owners and their authorised managers can see and use order, customer, product, and website-management information related to their own websites.

We do not sell personal information as a standalone data product.

How long we keep it

We keep information for as long as needed to operate the service, maintain billing and audit records, support websites, troubleshoot issues, handle disputes, and meet legal or operational requirements.

Some high-volume activity records may be archived and compressed after a period of time so they remain available for audit, analytics, and incident review without overloading live systems.

Your choices

You can update account details, change some website settings, manage consent choices, and contact WebifyMyShop for support questions about stored information.

Store owners are responsible for maintaining their own customer-facing privacy disclosures where their business, products, or delivery practices require additional notices.

Bangladesh-facing use

This policy is written for users in Bangladesh and is intended to support applicable Bangladesh privacy, cyber-security, and consumer-protection expectations, including secure handling of customer data, payment records, and website operations.

Where a Bangladesh law, regulation, regulator direction, or court order requires a stricter rule than this page, that stricter rule will control. If your business needs sector-specific or formally reviewed legal language, you should obtain local legal advice.

Contact

For privacy questions, contact help@webifymyshop.com.